FAQ’s

You can also place an order without making an account which is called a Guest Checkout. However, setting up an account will allow you to order without having to enter your details every time you shop with us.

Registering with Sarah Z is easy. You can create a unique account by going through the following steps:

  • Click on the ‘Login’ sign
  • Click on the” create account” tab found on the Customer Login screen.
  • Fill in your personal particulars on the account creation page.
  • Click on the ‘Sign Up’ tab for account creation.

If you have forgotten your password, you can recover it in the “Forget Password" section. You will receive an email with your new password.

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.

If a product runs out, it will either not be visible on the website or it will be marked as “Out of Stock”. An order may only be placed once the product shows as “Available” on the website.

All payment and shipping data presented by our clients is kept secure and classified. Just approved personal have the privilege to access this data. At no time will we share, lease or offer your own data without your consent.

Our team at Sarah Z has made every possible effort to display the colors of the items as accurately as possible. However, there may appear some difference between the actual color and what you see on your screen. We cannot guarantee that display color on the screen will be completely accurate as computer monitors and screens of electronic devices vary.

Unfortunately, we do not accept returns for refunds. However, we are happy to offer an exchange for your item between 15 to 45 days from the date of purchase. The item must be in its original condition, unused, and with all original tags and packaging.

Frequently Ask Question

What type of clothing do you design and offer?
We are a designer women’s clothing brand specializing in luxury bridal wear, formal and semi-formal outfits, festive dresses, ready-to-wear coordinates, casual pieces, and western tops. Each design reflects a focus on craftsmanship, premium fabrics, and refined detailing.


Are your outfits ready-to-wear or made-to-order?
We offer a combination of ready-to-wear pieces, including coordinated sets and select semi-formal designs, as well as made-to-order outfits for formal, festive, and bridal collections. Made-to-order timelines vary based on design complexity.


What fabrics are used in your collections?
Our collections feature premium-quality fabrics such as chiffon, georgette, linen, khaddi, silk, sheesha silk, velvet, and Irish linen. Fabric selection is design-specific and chosen to ensure structure, comfort, and long-lasting quality.


Do you offer customization or bridal consultations?
Customization and bridal consultations are available by appointment. This allows our design team to maintain quality standards and provide focused, personalized guidance based on individual requirements.

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Do you offer international shipping?
Yes, we offer international shipping to selected destinations. Shipping charges, delivery timelines, and any applicable customs or import duties vary based on the destination and are the responsibility of the customer.


How long does delivery usually take?
Delivery timelines depend on whether the item is ready-to-wear or made-to-order. Orders are typically delivered within the communicated timeframe, with dispatch followed by an estimated delivery of 5–7 working days. International deliveries may take longer.


Do you have a physical store location?
Yes, we have a flagship store located in D.H.A,Karachi. Customers are welcome to visit for in-store shopping, For fittings and consultations, appointments are available to provide dedicated assistance.


What is your return and exchange policy?
All sales are considered final. Exchanges are only offered in the case of incorrect or defective items, subject to availability. Requests must be raised within 48 hours of receiving the order. Monetary refunds are not offered.


How can I contact your team for assistance?
Our team can be reached through the contact details provided on our website. We are happy to assist with order-related queries, sizing guidance, and general information.